Terms and Conditions / Landowner Agreement

A    General

A1    In these terms and conditions:

    • ‘we’ means ‘FlashPark’
    • ‘you‘ means ‘our client’, who must be the landlord, leaseholder or legal occupier of the controlled parking area you gave as the site address when creating an account. Your authorised agents may also use the service
    • ‘the car park’ means the controlled parking area described above
    • ‘the service’ means our supplying warning notices to you for rental and for you to display in the car park.

A2    We have the right to update these terms and conditions at any time by publishing them on our website. We will consider that you will have agreed to the amended terms and conditions when you next use the website.

B    Setting up the service

B1    You must have all the consents you need before using the service.

B2    You have to follow our set-up guide when you open your account and when reporting offending vehicles.

B3    The car park may be visited by the landowner, the landowner’s agent or by a member of the British Parking Association (BPA) staff.

B4    You have to pay a rental fee for our warning notices, as described on our website.

B5    The warning notices we supply will state in clear terms the parking regulations that apply to the car park. We need you to report to us any damaged or missing warning notices and replace them immediately.

B6    From time to time the industry regulation changes and you will have to update or replace the warning notices to take account of this (charges apply).

B7    If we ask you to, you will send us photographic evidence that the warning notices are clearly displayed.  

B8    All warning notices remain our property and you have to send them back to us if we ask you to.

B9     You must take all reasonable steps to tell motorists about introducing the parking control scheme.

B10    We will keep to the BPA’s latest Approved Operator Scheme Code of Practice.

B11    You will keep to the latest BPA Code of Practice when setting up and running the parking control scheme..

B12    You must act in a professional and responsible manner at all times.

C    Reporting offending vehicles

C1    You have to follow our rules for reporting offending vehicles. These are published in our set-up guide. If you have any questions or are not certain about what to do, please use the ‘contact us’ form on our website to get in touch with us.

C2    To report an offending vehicle, you have to take photographs of it and upload these on our website.

C3    When you take a photo of an offending vehicle, make sure the registration number and background are clear. You have six days from the date the offence took place to report an offending vehicle.

C4    Your being able to report offending vehicles is a free benefit which does not form part of the service we provide to you under these terms and conditions. We can choose to withdraw this benefit without giving you notice, if we decide you are not using it properly.

C5    You must not collect any money from the drivers of offending vehicles either directly or indirectly (for example, through another company or agent).

C6    We may report you to the BPA if you break any of the terms and conditions that cover the correct running of a parking enforcement scheme.

C7    We will not pay you any commission or other payments for reporting offending vehicles.

 

D    Enforcement action

D1    We have the right to issue Parking Charge Notices to all correctly reported vehicles.

D2    We also have the right not to issue a Parking Charge Notice in any particular case.

D3    All Parking Charge Notice charges will be in line with the costs clearly displayed on the warning notices we supply for your car park.

D4   You and we agree that enforcement action has started when we issue the Parking Charge Notice .

D5    You give us authority to pursue outstanding parking charges through the courts.

D6    We have the right to take whatever action is needed to recover any unpaid parking charges.

D7    We also have the right to choose not to pursue an unpaid charge, or charges, in any particular case.

D8    We have the right to pass any outstanding Parking Charge Notice to a third party (whether a debt recovery company or firm of solicitors) for them to try to recover the outstanding debt.

D9    You have the right to cancel any Parking Charge Notice directly from your client control panel. This is free of charge if enforcement action has not started. If we have already started enforcement action we will charge you a £15 administration fee. You can pay this directly online using a debit or credit card.

E    Closing your account

E1    You have to give us one calendar month’s notice to close your account.

E2    There will be no refund of the cost of the service if you close your account before the end of the one-year rental period for our warning notices.

E3    We may close your account without giving you notice if we feel you have not operated the parking enforcement scheme properly, or have broken any of these terms and conditions.

E4    This agreement will continue until your account is closed.

E5    Once your account is closed, you have to return all warning notices to us within one month, unless we have agreed otherwise.

F    Complaints and appeals

F1    We have a comprehensive appeals procedure, and have the right to cancel or refund a parking charge .

F2   If you want to complain about any part of the service we provide, you need to do this in writing. Please write to: Vehicle Control Solutions Ltd, West Hill House, 6 Swains Lane, Highgate, London N6 6QS.

F3    We will only deal with complaints from motorists if they are made in writing.

G    Our privacy policy

G1    We may pass on data collected from our database to police forces, to the DVLA, and if there is a land dispute.

G2    We do not store credit card details nor do we share client details with any third parties.

Cookies

G4    Cookies are packets of information that are passed between a browser (such as Chrome or Microsoft Edge ) and our website. For example, if a user chooses to buy any of our products or services, they have to consent to our placing a cookie on their computer. None of these cookies contain personal data.

G5    We will use this information to understand how people use our website, to improve how it works and to improve users’ experiences.

Why are we telling you this? 

G6    A new law has come into effect (see the government website) which means that, in most cases, websites wanting to use cookies must get a user’s consent.

G7    Our shopping and customer areas will not work without cookies, but there is advice on the government's website on how you can browse the web without using cookies.

H Our delivery policy and charges

H1    We aim to send out all orders either on the day of the order, or by the end of the next working day.

H2    Our standard delivery charges are based on the weight of the products and their destination. Standard UK delivery is by either Royal Mail Second Class or Parcelforce 48-hours, depending on the weight of the package.

H3    Although 48-hour delivery is implied by Parcelforce, we are unfortunately not able to guarantee this. The Parcelforce 48-hour service may take up to four days within the UK.

I    Refunds and cancellations

I1    We want our clients to be fully satisfied with our goods. If for any reason you are unhappy with anything you have bought, you should return the goods to us (unused and in their original packaging) within 7 days of receiving them.

I2    We will usually give a full refund for the cost of goods, depending on the circumstances.

I3    You should get a ‘proof of postage’ receipt when sending goods back to us, as we cannot be held responsible for goods that are lost in transit.

I4    You have to pay for the cost of sending goods back to us unless the goods are defective or we have sent them to you by mistake.