Terms and Conditions / Landowner Agreement

General

  • The client is the Landlord, Leaseholder or legal occupier of the controlled parking area specified as the Site Address when creating an account. The service can also be employed by authorized agents of the client.
  • The client has obtained all necessary consents to operate the parking management service.
  • The car parks (sites) may be visited by The Landowner, Landowner’s agent or by BPA staff member.
  • The client gives Vehicle Control Solutions Limited (‘FlashPark’) authority to pursue outstanding parking charges through the court if necessary and at its discredtion.
  • FlashPark will supply warning notices to the client which will state in clear terms the parking regulations which apply to the client’s Site Address. Any damaged or missing warning notices must be reported and replaced immediately by the client. From time to time the industry regulation changes and client will be required to update or replace the existing signage accordingly (fees may apply). The client will provide photographic evidence that the warning signs are clearly displayed when requested. All warning signs remain property of FlashPark and must be returned when requested.
  • The client must take all reasonable measures to inform motorists of the introduction of the parking control scheme.
  • Flashpark complies with the BPA AOS current Code of Practice.
  • The client will adhere to the current BPA Code of Practice.
  • The client will comply with FlashPark posting rules published in the Set-up guide. If there are any questions or uncertainty, please go to the contact us form to get in touch with us.
  • FlashPark will provide the client with an online service to self issue parking charge notices. This is done by the client taking photographs of an offending vehicle and uploading these on the FlashPark website.
  • The client must ensure that when taking a photo of an offending vehicle the registration and background are clear. Offending vehicles can only be reported within 6 days from the date the offence took place.
  • FlashPark will issue and enforce where possible Parking Charge Notices to all correctly reported vehicles.
  • All Parking Charge Notice charges will be in accordance with the costs clearly displayed on warning notices. Any outstanding Parking Charge Notice may be forwarded to a third party (whether a debt recovery company or firm of solicitors) for further attempts to be made at recovering the outstanding debt.
  • The client can cancel any Parking Charge Notice directly from their client control panel. This is free of charge if no recovery steps have taken place. Cancellation of a Parking Charge Notice which is already the subject of debt recovery action will be subject to a £15.00 administration fee. This can be paid directly online via debit/credit card.
  • The client will not engage in collecting any monies from drivers of offending vehicles either directly or indirectly (e.g. via another company or agent).
  • The client understands financial incentives are prohibited.
  • The Client shall act in professional and responsible manner at all times.
  • Flashpark will report to the BPA if there are any breaches.
  • FlashPark operates a comprehensive appeals procedure and reserves the right to withdraw a parking charge, refund a parking charge and/ or terminate the clients’ account immediately if the correct procedures are not followed.
  • The client has obtained all necessary consents to operate the parking management service.
  • The client needs to give two calendar month notice to terminate their account.
  • This Agreement will continue until such time as one party informs the other party in writing that they wish to terminate the Agreement. Both parties agreed to provide this other party with no less than one month’s notice of such termination.
  • In the event this Agreement is terminated by either party in accordance with the above clause, the client will be obliged to return all signage to FlashPark within one month from the date of termination, save as to when agreed otherwise.
  • All complaints and appeals from both the client and the motorists must be made in writing.
  • Flashpark may pass on data collected from it's database to Police forces, DVLA and where there is a land dispute.

Privacy Policy

  • FlashPark does not store credit card details nor does it share customer details with any third parties.

Delivery Policy

  • FlashPark aims to dispatch all orders either on the day of the order or by the end of the following working day. FlashPark’s standard delivery charges are automatically calculated by reference to the weight of the products and the destination to which they are to be sent. Standard UK delivery service is either Royal Mail Second Class or Parcelforce 48 hours, dependent on weight. It should be noted by the client that, although 48 hour delivery is indicated by Parcelforce FlashPark is unfortunately not able to guarantee this. The Parcelforce 48 hour service may take up to four days within the UK.

Refund / Cancellation Policy

  • FlashPark wants its clients to be totally satisfied with its goods. If the client is  for any reason unhappy with its purchase, they should return the goods to FlashPark (unused and in their original packaging) within 7 days of receipt and a full refund for the cost of goods may be made, subject to the circumstances. The Client should obtain a proof of postage when returning goods to FlashPark, as FlashPark cannot be held responsible for goods lost in transit.
  • The Client is liable for the cost of returning goods to FlashPark unless the goods are defective or have been sent in error.

Cookies

Cookies are packets of information that are passed between a browser (Internet Explorer or Firefox, for example) and FlashPark’s website. FlashPark will use this information to understand usage of its website in order to improve a user’s experience and for functionality purposes. For example, if a user should choose to buy any of FlashPark’s products or services, they must consent to FlashPark placing a cookie on their computer. None of these cookies contain personal data.
Why is FlashPark telling you this? A new law has come into effect (see this government website) which requires in most cases, that websites wanting to use cookies get a user’s consent. FlashPark’s shopping and customer areas will not function without cookies, but there is advice on the government's web site on how a user can browse the web without using cookies.